There are several key points to keep in mind when talking with customers:1. Be attentive and listen actively: Pay close attention to what the customer is saying and show genuine interest in their concerns or questions. This will make them feel valued and understood.2. Use clear and concise language: Avoid using technical jargon or complex terms that the customer may not understand. Instead, use simple and straightforward language to ensure effective communication.3. Be patient and empathetic: Understand that customers may be frustrated or upset, and it's important to remain calm and patient. Show empathy by acknowledging their feelings and assuring them that you are there to help.4. Provide accurate and relevant information: Make sure you have a good understanding of the product or service you